Refund policy
Last Updated: August 27, 2026
Thank you for shopping with ESGYDANCE.
We want to provide a clear and transparent return and refund process. This Return & Refund Policy explains the conditions, procedures, costs, and timelines that apply to eligible purchases made through our online store.
This policy applies to eligible orders delivered within the 48 contiguous United States.
30-Day Return Policy
We accept eligible return requests within 30 days from the date your order is delivered.
To request a return, please contact us within the 30-day return period at:
Please include:
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Your order number
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The email address used for the order
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The product you would like to return
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The reason for the return
If the product is damaged, defective, or incorrect, please also provide clear photos showing the issue.
Return Eligibility
To qualify for a return, the product must:
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Be unused or only tried on for fit where appropriate
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Be clean and undamaged
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Show no excessive wear
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Have no unauthorized alterations
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Include the original packaging and included accessories where applicable
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Be returned within the 30-day return period
For dance shoes, trying them on for fit is acceptable provided they remain clean, undamaged, and suitable for resale.
Products that have been worn extensively, used outdoors, damaged after delivery, altered, or improperly handled may not qualify for a return.
How to Start a Return
Before sending any product back, please contact:
Once your return request has been reviewed, our customer service team will provide the applicable return instructions and return address.
Please do not send a return without contacting us first.
Returns sent without authorization or to an incorrect address may experience delays in processing.
Return Method
Eligible returns must be sent:
By mail
We currently do not offer in-store returns.
Please follow the return instructions provided by our customer service team.
Return Shipping Costs
Non-Defective Returns
If you are returning an eligible product because you:
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Changed your mind
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Ordered the wrong size
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Ordered the wrong style
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No longer want the item
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Selected an unsuitable product
the customer is responsible for the return shipping cost.
We recommend using a trackable shipping method and keeping your shipping receipt until the return has been completed.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
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Damaged during delivery
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Defective
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Different from the product you ordered
please contact us at:
After we review and verify the issue, ESGYDANCE will provide the appropriate resolution.
Where a physical return is required for a verified damaged, defective, or incorrect product, ESGYDANCE will cover or reimburse the reasonable return shipping cost according to the return instructions provided by our customer service team.
Please contact us before returning the product.
Original Shipping Charges
For non-defective or change-of-mind returns, original shipping charges are generally non-refundable.
For example, if an order under US$60.00 was charged a US$5.00 Standard Shipping fee, that original shipping charge will generally not be refunded for a non-defective return.
If the return is caused by a verified damaged, defective, or incorrect product, applicable original shipping charges may also be refunded where appropriate.
Restocking Fee
ESGYDANCE does not charge a restocking fee for eligible returns.
Restocking Fee: US$0
Refunds
Once we receive the returned product, we will inspect it to confirm that it meets the conditions described in this policy.
If the return is approved, the refund will be issued to the original payment method.
Refund Processing Time
Approved refunds are generally processed within:
5–10 business days
The processing period begins after the returned product has been received, inspected, and approved.
After ESGYDANCE issues the refund, your bank, credit card company, or payment provider may require additional time to make the funds available in your account.
Refund Amount
For an approved non-defective return, the refund generally covers the purchase price paid for the returned product.
The following costs are generally not refundable for non-defective returns:
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Original shipping charges
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Return shipping costs paid by the customer
There is no restocking fee.
For verified damaged, defective, or incorrect products, we will provide an appropriate resolution according to the circumstances.
Size-Related Returns
Please review the size guide provided on each applicable dance shoe product page before placing your order.
If you order the wrong size or the shoes do not fit as expected, an eligible return may be requested within the 30-day return period.
For size-related returns where the product is not defective, the customer is responsible for return shipping costs.
Shoes must remain clean, undamaged, and suitable for resale.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, style, or product, you may return the eligible original item according to this policy and place a new order separately.
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, contact us at:
Please provide:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the packaging where applicable
We will review the information and provide the appropriate next steps.
Lost Orders
If your order appears to have been lost during shipping, please contact:
Please include your order number and available tracking information.
We may work with the shipping carrier to verify the shipment status.
If the shipment is confirmed to be lost and cannot be successfully delivered, we will provide an appropriate resolution, which may include a replacement or refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to assist if the order has not yet entered processing or fulfillment.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If the order has already shipped, you may request an eligible return after delivery according to this policy.
Return Packages Lost in Transit
For non-defective returns where the customer is responsible for arranging return shipping, we recommend using a trackable shipping service.
Please keep your shipping receipt and tracking information until your refund has been completed.
ESGYDANCE is not responsible for return packages lost in transit when the customer independently arranges the return shipment.
Contact Us
If you have questions about returns, refunds, damaged products, or an existing order, please contact us:
Brand: ESGYDANCE
Operating Company: EVAN SCHNEIDER GY INC
Email: service@esgydance.com
Phone: +1 754-343-0814
Business Address:
20445 Route 19
Cranberry Twp, PA 16066
United States
Please contact service@esgydance.com before sending any product back so we can provide the applicable return instructions and return address.