Refund policy
Last Updated: September 7, 2026
Thank you for shopping with ESGYDANCE.
We want our return and refund process to be clear and transparent. This Return & Refund Policy explains the eligibility requirements, return procedures, shipping responsibilities, refund timelines, and other conditions that apply to eligible purchases made through ESGYDANCE.
This policy applies to eligible orders delivered within the 48 contiguous United States.
30-Day Return Policy
ESGYDANCE accepts eligible returns of both defective and non-defective products within 30 days from the date the order is delivered.
To request a return, please contact us within the 30-day return period at service@esgydance.com.
When contacting us, please provide your order number, the email address used for the order, the item you would like to return, and the reason for the return.
If the item is damaged, defective, or incorrect, please also provide clear photos showing the issue.
Return requests submitted after the 30-day return period may not be accepted.
Return Eligibility
To qualify for a return, the item must remain in new, unused, clean, and resalable condition.
Returned products must not show excessive wear, damage, unauthorized alterations, or improper use. Original packaging, tags, and included accessories should also be returned where applicable.
For dance shoes, customers may try the shoes on indoors for fit. Shoes that show visible wear, outdoor use, dirt, damage, or other signs that prevent them from being resold as new may not qualify for return.
Products that have been extensively worn, used outdoors, washed, altered, or damaged after delivery are not eligible for return unless the issue resulted from a verified product defect.
Defective and Non-Defective Returns
ESGYDANCE accepts eligible returns for both defective and non-defective products.
Non-defective returns may include situations where the customer changes their mind, orders the wrong size, selects the wrong color or style, experiences a fit issue, or no longer wants the product.
Defective returns may include products that arrive damaged, contain a verified manufacturing defect, or differ from the product ordered.
All returns remain subject to the eligibility requirements described in this policy.
How to Start a Return
Before sending any item back, please contact service@esgydance.com.
Our customer service team will review your request and provide the applicable return instructions and return address.
Please do not send a return to our business contact address unless our customer service team specifically instructs you to do so.
Returns sent without prior authorization or sent to an incorrect address may experience processing delays.
Return Method
Eligible returns are accepted by mail only.
We currently do not offer in-store returns, physical retail store returns, or customer drop-off returns.
Customers must follow the return instructions provided by ESGYDANCE customer service.
Return Shipping Labels
Unless otherwise stated by our customer service team, customers are responsible for arranging the mailing of their return package according to the return instructions provided.
We recommend using a trackable shipping service and keeping the shipping receipt and tracking information until the return and refund process has been completed.
Return Shipping Costs
For eligible non-defective returns, including change-of-mind, size, fit, color, or style-related returns, the customer is responsible for the return shipping cost.
ESGYDANCE does not normally provide prepaid return shipping for non-defective returns.
If you receive an item that is damaged, defective, or incorrect, please contact us before returning it.
After the issue has been reviewed and verified, ESGYDANCE will provide the appropriate resolution. If a physical return is required for a verified damaged, defective, or incorrect item, ESGYDANCE will cover or reimburse the reasonable return shipping cost according to the return instructions provided by our customer service team.
Original Shipping Charges
For non-defective returns, original shipping charges are generally non-refundable.
For example, if an order under US$60.00 was charged a US$5.00 Standard Shipping fee, that original shipping fee will generally not be refunded when the return is due to a change of mind, fit issue, incorrect size selection, or another non-defective reason.
If the return is caused by a verified damaged, defective, or incorrect product, applicable original shipping charges may also be refunded where appropriate.
Restocking Fee
ESGYDANCE does not charge a restocking fee for eligible returns.
Restocking Fee: US$0.00
No percentage-based or fixed restocking fee will be deducted from an approved refund.
Refund Process
After we receive the returned item, we will inspect it to confirm that it meets the eligibility requirements described in this policy.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Refunds cannot normally be issued to a different card, bank account, or payment method.
Refund Processing Time
Approved refunds are processed within 10 days after the returned item has been received, inspected, and approved.
After ESGYDANCE issues the refund, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
If more than 10 days have passed after your approved return and you have not received confirmation of your refund, please contact service@esgydance.com.
Refund Amount
For an approved non-defective return, the refund generally covers the amount paid for the returned merchandise.
Original shipping charges and return shipping costs paid by the customer are generally not refundable for non-defective returns.
There is no restocking fee.
For verified damaged, defective, or incorrect products, ESGYDANCE will provide an appropriate refund or other resolution based on the circumstances.
Size-Related Returns
Please review the size information provided on the applicable product page before ordering dance shoes.
If you order the wrong size or the shoes do not fit as expected, you may request an eligible return within 30 days from the date of delivery.
For size-related returns where the product is not defective, the customer is responsible for return shipping costs.
Returned shoes must remain clean, undamaged, and in new and resalable condition.
Indoor try-on for fit is acceptable as long as the shoes show no signs of wear or damage.
Exchanges
ESGYDANCE currently does not offer direct exchanges.
If you would like a different size, color, style, or product, you may return the eligible original item according to this policy and place a separate new order.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or different from what you ordered, please contact service@esgydance.com.
Please provide your order number, a description of the issue, clear photos of the item, and photos of the packaging where applicable.
We will review the information and provide the appropriate next steps.
Lost Orders
If your order appears to have been lost during shipping, please contact service@esgydance.com and include your order number and available tracking information.
We may work with the applicable shipping carrier or fulfillment partner to verify the shipment status.
If the shipment is confirmed to be lost and cannot be delivered, ESGYDANCE will provide an appropriate resolution, which may include a replacement or refund.
Order Cancellations
If you need to cancel an order, please contact service@esgydance.com as soon as possible.
We will make reasonable efforts to assist if the order has not yet entered processing or fulfillment.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If the order has already shipped, you may request an eligible return after delivery in accordance with this policy.
Return Packages Lost in Transit
For non-defective returns where the customer arranges return shipping, we strongly recommend using a trackable shipping service.
Please keep your shipping receipt, tracking number, and proof of shipment until your return and refund have been completed.
ESGYDANCE is not responsible for return packages lost in transit when the customer independently arranges the return shipment.
Business Address and Return Address
Our business address listed below is provided for business and customer service identification purposes.
It is not automatically our return shipping address.
Because ESGYDANCE works with third-party fulfillment partners in the United States, the appropriate return destination may vary depending on the product and fulfillment location.
Please always contact service@esgydance.com before returning an item so that our customer service team can provide the applicable return instructions and return address.
Contact Us
If you have questions regarding returns, refunds, damaged products, or an existing order, please contact us.
Brand: ESGYDANCE
Operating Company: EVAN SCHNEIDER GY INC
Email: service@esgydance.com
Phone: +1 754-343-0814
Business Address:
20445 Route 19
Cranberry Twp, PA 16066
United States
Please contact service@esgydance.com before sending any product back so that we can provide the applicable return instructions and return address.