Frequently Asked Questions

Where does ESGYDANCE ship?

ESGYDANCE currently ships to eligible addresses within the 48 contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations outside the United States.

Shipping availability for your specific address will be confirmed during checkout.

Where are orders shipped from?

Orders placed through ESGYDANCE are fulfilled and shipped from within the United States through our third-party fulfillment partners.

The specific fulfillment location may vary depending on product availability and the customer’s delivery destination.

Our business address is provided for business identification and customer service purposes and is not necessarily the location from which your order will be shipped.

How much does shipping cost?

For orders with a merchandise subtotal of US$60.00 or more, Standard Shipping is free.

For orders with a merchandise subtotal below US$60.00, Standard Shipping costs US$5.00.

The applicable shipping charge will be displayed during checkout before payment is completed.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Our regular processing days are Monday through Friday, excluding applicable public holidays.

Processing time begins after your order has been successfully placed and payment has been confirmed.

What is the daily order cut-off time?

Our standard daily order cut-off time is 2:00 PM Pacific Time (PT).

Orders placed after 2:00 PM PT will normally begin processing on the next available business day.

Orders placed on weekends or applicable public holidays will normally begin processing on the next business day.

How long does delivery take?

After your order has been processed and handed over to the shipping carrier, estimated transit time is 3–6 business days.

With our standard processing time of 1–3 business days, most eligible orders are estimated to arrive within approximately 4–9 business days.

Delivery times are estimates and are not guaranteed delivery dates.

How can I track my order?

When tracking information is available, it will be provided after your order has shipped.

Please allow some time for the carrier’s tracking system to update after the shipping label is created or the package is collected.

If you have questions about tracking, please contact service@esgydance.com and include your order number.

Which shipping carrier will deliver my order?

The shipping carrier may vary depending on your delivery address, package characteristics, product availability, and the shipping services available through our third-party fulfillment partners.

When tracking information becomes available, the applicable carrier information will normally be included with your shipment details.

Can I change my shipping address after placing an order?

If you notice an error in your shipping address, please contact service@esgydance.com as soon as possible.

We will make reasonable efforts to assist before processing or fulfillment has progressed too far.

Once fulfillment or shipment has begun, we cannot guarantee that the shipping address can be changed.

What happens if my order is delayed?

Occasional delays may occur because of carrier delays, severe weather, public holidays, transportation disruptions, high shipping volume, or incorrect shipping information.

If your order has not arrived within the expected delivery period, please contact service@esgydance.com with your order number and available tracking information.

What should I do if my package shows delivered but I cannot find it?

Please first check around your delivery location, with household members, neighbors where appropriate, building management, reception, or the applicable shipping carrier.

If you are still unable to locate your package, please contact service@esgydance.com.

We will review the available shipment information and assist with the appropriate next steps.

What is your return period?

ESGYDANCE accepts eligible returns within 30 days from the date your order is delivered.

Both eligible defective and non-defective products may be returned according to our Return & Refund Policy.

Please contact service@esgydance.com before sending any item back.

What condition must a returned item be in?

Returned items must generally remain in new, unused, clean, undamaged, and resalable condition.

Original packaging, tags, and included accessories should be returned where applicable.

For dance shoes, reasonable indoor try-on for fit is acceptable as long as the shoes remain clean, undamaged, and show no signs of outdoor use or excessive wear.

Who pays for return shipping?

For eligible non-defective returns, including returns related to change of mind, incorrect size selection, fit, color, style, or personal preference, the customer is responsible for return shipping costs.

For a verified damaged, defective, or incorrect item, ESGYDANCE will provide the appropriate resolution.

If a physical return is required for a verified damaged, defective, or incorrect product, ESGYDANCE will cover or reimburse the reasonable return shipping cost according to the return instructions provided by our customer service team.

Do you provide prepaid return labels?

For standard non-defective returns, ESGYDANCE does not normally provide a prepaid return shipping label.

Customers are responsible for arranging return shipment according to the instructions provided by our customer service team.

For verified damaged, defective, or incorrect products, return shipping arrangements will be handled according to the specific resolution provided by ESGYDANCE.

Do you charge a restocking fee?

No.

ESGYDANCE does not charge a restocking fee for eligible returns.

Restocking Fee: US$0.00

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

The refund cannot normally be redirected to a different card, bank account, or payment method.

How long does a refund take?

After an eligible returned item has been received, inspected, and approved, ESGYDANCE processes the approved refund within 10 days.

After the refund has been issued, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Are original shipping charges refundable?

For non-defective returns, original shipping charges are generally non-refundable.

For example, if an order under US$60.00 was charged a US$5.00 Standard Shipping fee and the item is returned because of a size issue or change of mind, the original shipping fee will generally not be refunded.

If the return is caused by a verified damaged, defective, or incorrect product, applicable original shipping charges may be refunded where appropriate.

Do you offer exchanges?

ESGYDANCE currently does not offer direct exchanges.

If you would like a different size, color, style, or product, you may return the eligible original item according to our Return & Refund Policy and place a new order separately.

What if I ordered the wrong size?

If you ordered the wrong size or the shoes do not fit as expected, you may request an eligible return within 30 days from the date of delivery.

For non-defective size-related returns, the customer is responsible for return shipping costs.

Please make sure the shoes remain clean, undamaged, and in new and resalable condition.

Can I try on dance shoes before deciding whether to keep them?

Yes.

Reasonable indoor try-on for fit is acceptable.

Shoes that show signs of outdoor use, dirt, excessive wear, damage, alteration, or other conditions that prevent them from being resold as new may not qualify for a return.

What should I do if my item arrives damaged, defective, or incorrect?

Please contact service@esgydance.com as soon as possible.

Include your order number, a description of the issue, clear photos of the product, and photos of the packaging where applicable.

We will review the information and provide the appropriate next steps.

Can I cancel my order?

If you need to cancel an order, please contact service@esgydance.com as soon as possible.

We will make reasonable efforts to assist if the order has not yet entered processing or fulfillment.

Once processing, fulfillment, or shipment has begun, cancellation may no longer be possible.

If the order has already shipped, you may request an eligible return after delivery according to our Return & Refund Policy.

Where should I send my return?

Please do not send a return directly to our business contact address unless our customer service team specifically instructs you to do so.

Because ESGYDANCE works with third-party fulfillment partners within the United States, the appropriate return destination may vary depending on the product and fulfillment location.

Please contact service@esgydance.com before sending any item back. We will provide the applicable return instructions and return address.

How can I contact ESGYDANCE?

If you have questions about an order, product, shipping, return, refund, or other customer service matter, please contact us.

Brand: ESGYDANCE

Operating Company: EVAN SCHNEIDER GY INC

Email: service@esgydance.com

Phone: +1 754-343-0814

Business Address:
20445 Route 19
Cranberry Twp, PA 16066
United States